TERMS & CONDITIONS

What is the Full Damage Waiver (FDW) incurance?


It is a special full insurance which covers damages caused to cars, i.e. glass, fire and engine damages.




What is the Collision Damage Waiver (CDW) insurance?


It is a full insurance against all risks. Customer is fully relieved from the responsibility of any damage to the company’s vehicle.




What is the Personal Accident Insurance (PAI) insurance?


It is only for passengers and driver.




How much does the Public Liability (PL) insurance cover?


Up to 1.500.000 EUR for person and up to 1.500.000 EUR for damaged properties.




What is the Theft Protection (TP) insurance?


In the case the car is stolen, the customer is relieved from the responsibility. Any stolen belongings in the interior of the car (eg. cameras, travel bags or cell-phones) are not covered by any insurance.




Is there any charge for delays?


No additional charges on arrival delays.




How much does the child seat cost?


Baby and child seats are free of charge.




Where do you deliver and collect the rental vehicles?


We can deliver and collect vehicles at any place in Crete.




Is there an age requirement?


The renter and any associated drivers must be a minimum of 21 years of age at time of rental for all car categories.




Do I get a road map?


Upon delivery, you will get a fully detailed road map of Crete free of charge.




What is the fuel policy?


The renter has to return the vehicle with the same level of petrol as delivered.




Do I get a vehicle that is fully checked?


Our team consists of well trained engineers and personnel that have checked the vehicle to be delivered in perfect condition.




When do I get a car replacement?


​In a case of breakdown of the vehicle or an accident, the car will be replaced within 24 hours from the time the breakdown or accident has been reported.




Can I cancel my reservation?


You can cancel your reservation without any cost up to 48 hours prior to the rental pick up time.




I lost the car key, what do I need to do?


Firtsly, you have to contact automattis team as soon as possible. We will follow up with instructions and solution. The renter is liable for the cost of key replacement which have been lost or damaged.




How many additional drivers can I add to my car rental reservation?


Two additional drivers can be registered without any additional charge.





SEASON PERIOD

Low Season: 01.01 - 31.05, 01.10 - 31.12
Mid Season: 01.06 - 30.06, 01.09 - 30.09
High Season: 01.07 - 31.08​

ENJOY YOUR TRIP

Visit the places you want during your holiday and take advantage of the unlimited number of kilometers you will have at your disposal.

ATTENTION

For driving under influence of drugs, alcohol or on unauthorised roads, in prohibited areas, obvious acts of disregards to the vehicle, the renter will be responsible for the full amount of charges.

CAR MODEL & BRAND

Bookings are subject to a specific car group, which usually includes several different car models with similar features.

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